If the tracking link for your order indicates that it is "stuck at customs," please follow these steps:
Review the Tracking Details: Begin by carefully examining the tracking information to understand why the order is held up in customs. This information may provide insights into the situation.
Submit a Request Form: To address the issue, we kindly request that you complete a Request form below. This will allow our team to initiate an inquiry and collaborate with customs authorities, if necessary.
Wait for Resolution: Customs procedures can sometimes take time to be resolved. We appreciate your patience while our team works diligently to facilitate the release of your order.
Additional Customs Fees: Please be aware that depending on the customs regulations in your country, there may be additional fees associated with the release of your order. It's essential to familiarize yourself with these potential charges and be prepared to pay them if required.