For customers in Canada and the UK, please be aware that customs fees may apply when receiving international shipments. These fees are determined by your country's customs regulations and are not within our control. It's important to familiarize yourself with your local customs policies to understand any potential charges that may be associated with your order.
Additionally, if you refuse to accept your package at customs due to high customs fees, we won't be able to refund you for that order or reship the order via another carrier. In this case, the package will be abandoned at customs.
If you wish to receive a refund on your order, please note that you are responsible for paying the customs fee to ship the package back to us. Once the package is received back at our warehouse, you will be credited for the cost of your order minus the original shipping charge. We want to ensure clarity and transparency regarding customs fees and their implications for your orders.